Shipping policy

Shipping Policy At our brand, every garment—from our handcrafted sarees to our modern dresses—is created and packed with meticulous care to ensure it reaches you in pristine condition.

  1. Order Processing & Dispatch Ready-to-Ship Collections: Standard orders are processed and dispatched within 2 to 4 business days following order confirmation.

Custom Stitching & Tailoring: Orders that include custom blouse stitching, length alterations, or made-to-order dresses require an additional 5 to 7 business days for tailored completion prior to dispatch.

Pre-Orders & Backorders: Estimated dispatch dates for pre-order items are listed on the respective product page at the time of purchase.

Note: Orders placed on weekends or official public holidays will begin processing on the following business day.

  1. Shipping Delivery Timeline & Rates We partner with premium, reliable courier services to ensure swift and secure transit for your luxury garments.

Destination Estimated Delivery Time Shipping Fee Domestic (Standard) 3 – 5 Business Days after dispatch Complimentary on orders above ₹1,999 / Free Domestic (Express) 1 – 3 Business Days after dispatch Calculated at checkout International Shipping 7 – 10 Business Days after dispatch Calculated at checkout based on weight & destination All orders receive end-to-end tracking details via SMS and email immediately upon dispatch.

  1. Inspection & Order Tracking Once your order ships, you will receive a confirmation email containing a direct tracking link and courier details.

Due to the delicate nature of luxury fabrics, handlooms, and intricate embroidery, all shipments are fully insured during transit.

  1. International Duties & Taxes For international orders, orders may be subject to import duties, customs charges, or localized taxes levied by the destination country once the shipment arrives.

These charges are the sole responsibility of the customer and are billed directly by the destination country's customs authority or the courier partner upon delivery.

  1. Delivery Issues & Damaged Shipments Incorrect Address: Please review your shipping address carefully before placing your order. We are unable to alter delivery addresses once an order has been dispatched.

Damaged Packages: If your package appears visibly tampered with or damaged upon arrival, please take photos prior to opening and contact our Concierge Team immediately at veloxweaves@gmail.com or via WhatsApp/Phone at 9016642452 within 48 hours of receipt so we can resolve the matter promptly.